Alert Details

VCFRONT_a517_hibernationRecovery

Description

The vehicle is attempting to recover from a deep sleep. If the vehicle does not begin charging, the vehicle will reenter deep sleep after 10 minutes.

Condition

The vehicle is in Transport Mode, the high voltage (HV) battery state of charge (SOC) is low, and the user attempts to interact with the vehicle.

Clear Condition

HV battery SOC is above 20% and/or vehicle exits Transport Mode.

Potential Impact

Vehicle requires charging before it can be recovered from deep sleep. Until adequately charged, the vehicle will only wake from deep sleep via a trunk button press or when external voltage is applied to the frunk access posts.

Customer Facing Message 1

Vehicle trying to hibernate

Customer Facing Message 2

Charge vehicle to recover

Audiences

customer;service

Models

Model 3 2017-2023;Model 3 2024+;Model Y;Model Y 2025+

Important

No