Alert Details

UMC_a015_SA_Connection

Description

Timeout while UMC was attempting to communicate with smart adapter.

Condition

UMC was unable to read smart adapter genealogy after several retries

Clear Condition

UMC succesfully reads data from the smart adapter

Potential Impact

UMC will only report 8 A charge current capability until the smart adapter genealogy can be read

Customer Facing Message 1

Wall plug adapter error - Charge rate reduced

Customer Facing Message 2

Plug adapter fully into Mobile Connector and retry

Audiences

customer;service

Models

Cybertruck;Model 3 2017-2023;Model 3 2024+;Model S 2021+;Model X 2021+;Model Y;Model Y 2025+