Alert Details

UMC_a014_SA_Genealogy

Description

UMC read smart adapter genealogy data and CRC check failed.

Condition

UMC smart adapter genealogy was read but the data failed an integrity check

Clear Condition

UMC reads smart adapter genealogy data and integrity check passes

Potential Impact

UMC will only report 8 A charge current capability until smart adapter genealogy can be read and passes an integrity check

Customer Facing Message 1

Wall plug adapter error - Charge rate reduced

Customer Facing Message 2

Plug adapter fully into Mobile Connector and retry

Audiences

customer;service-fix

Models

Cybertruck;Model 3 2017-2023;Model 3 2024+;Model S 2021+;Model X 2021+;Model Y;Model Y 2025+