UI family
UI_a137_ServiceShellActiveConnection
Active service connection to vehicle
What does the UI_a137_ServiceShellActiveConnection alert mean?
There is an active connection to service shell
What you'll see in your Tesla
- Active service connection to vehicle
- Service performing remote diagnostics
What triggers it
Connection to infotainment by service technician
When it clears
There are no active connections to service shell
Potential impact
Change in car computer state during customer use
Affected models
Cybertruck
Model 3 2017-2023
Model 3 2024+
Model S 2021+
Model X 2021+
Model Y
Model Y 2025+
Track your Tesla's alerts automatically
Alerts like this reach MyTeslaMate through your car's Tesla telemetry API. MyTeslaMate logs every alert your Tesla reports and turns it into readable history and real-time notifications — hosted TeslaMate with no server to run.