Alert Details

PCS_a073_unexpectedAcInputVoltage

Description

AC voltage is present when not expected (indicates a bad charge cable / EVSE).

Condition

Charger detects AC input voltage when not requested for more than five seconds

Clear Condition

Charger does not detect AC input voltage when not requested

Potential Impact

Inability to AC charge

Customer Facing Message 1

External charging equipment error detected

Customer Facing Message 2

Try different charging equipment

Audiences

customer;service

Models

Model 3 2017-2023;Model 3 2024+;Model S 2021+;Model X 2021+;Model Y;Model Y 2025+