Alert Details

PCS_a052_acVoltageNotPresent

Description

AC voltage not present while being commanded to charge.

Condition

Charger does not detect AC input voltage to phase while starting up

Clear Condition

Charger phase state machine clears faults for phase

Potential Impact

Inability to start AC charging

Customer Facing Message 1

External charging equipment not providing power

Customer Facing Message 2

Check power source or try different equipment

Audiences

customer;service

Models

Model 3 2017-2023;Model 3 2024+;Model S 2021+;Model X 2021+;Model Y;Model Y 2025+