Alert Details

PCS2_a063_chgUnknownGridConfig

Description

The Power Conversion System (PCS) detects an unknown grid configuration from the external charging equipment.

Condition

The PCS detects unknown grid configuration

Clear Condition

The PCS stops being commanded to AC charge

Potential Impact

AC charging functionality may be unavailable

Customer Facing Message 1

Cannot charge - Poor grid power quality possible

Customer Facing Message 2

Retry / Try other charge location or Supercharging

Audiences

customer;service

Models

Cybertruck;Model 3 2017-2023;Model 3 2024+;Model Y;Model Y 2025+