Alert Details

GTW_w113_unrecognizedCanMessage

Description

The vehicle gateway (GTW) receives an unrecognized controller area network (CAN) message from another electronic control unit (ECU). May be caused by another ECU running a software version incompatible with the version installed on the GTW, a software bug, or external equipment installed onto a CAN bus.

Condition

The GTW receives an unrecognized CAN message from another ECU.

Clear Condition

The GTW no longer receives any unrecognized CAN messages from another ECU. May occur after a successful vehicle software update, if the unexpected message resulted from incompatible software version running on another ECU or a software bug. Otherwise, may require identifying and removing external equipment from a CAN bus.

Potential Impact

CAN communication between ECUs, and between the GTW and other ECUs, may be limited or unavailable.

Customer Facing Message 1

Not Available

Customer Facing Message 2

Not Available

Audiences

service

Models

Cybertruck;Model 3 2017-2023;Model 3 2024+;Model S 2021+;Model X 2021+;Model Y;Model Y 2025+;Semitruck