Alert Details

GTW_w101_switchWatchdog

Description

The processor running the User Interface (UI) does not respond to pings sent by the vehicle Gateway (GTW), causing the ethernet switch to reset.

Condition

The UI processor does not respond to pings from the GTW for 10 seconds.

Clear Condition

The UI processor responds to pings from the GTW.

Potential Impact

Infotainment features may be unavailable until communication is re-established between the GTW and UI processor.

Customer Facing Message 1

Not Available

Customer Facing Message 2

Not Available

Audiences

service

Models

Cybertruck;Model 3 2017-2023;Model 3 2024+;Model S 2021+;Model X 2021+;Model Y;Model Y 2025+;Semitruck