Alert Details

CP_a127_lostCommsHVLINK

Description

The charge port (CP) electronic control unit (ECU) loses communication with the HVLINK.

Condition

The CP ECU does not receive all expected CAN messages from the HVLINK.

Clear Condition

The CP ECU receives all expected controller area network (CAN) messages from the HVLINK.

Potential Impact

Charging does not start.

Customer Facing Message 1

Unable to charge

Customer Facing Message 2

Service is required

Audiences

customer;service

Models

Cybertruck;Model 3 2017-2023;Model 3 2024+;Model S 2021+;Model X 2021+;Model Y;Model Y 2025+;Semitruck