Alert Details

CP_a046_lostCommsEVSE

Description

Vehicle unexpectedly lost digital communications with offboard charging equipment. Charging may be interrupted.

Condition

Any message required to control a charge session via digital communications goes missing unexpectedly.

Clear Condition

The charge port (CP) detects a valid line charge pilot signal, the charge cable is unplugged, or the charge port attempts to re-establish digital communications.

Potential Impact

Charging may be interrupted unexpectedly.

Customer Facing Message 1

Charging equipment communication lost

Customer Facing Message 2

Check power source and charging equipment

Audiences

customer;service

Models

Cybertruck;Model 3 2017-2023;Model 3 2024+;Model S 2021+;Model X 2021+;Model Y;Model Y 2025+;Semitruck