Alert Details

CHG_u005_proxLatchedNoPilot

Description

Pilot signal does not appear when the charge cable is plugged in. Typically indicates that the charge station does not have power. Customers should check the power source or move to a different station or stall.

Condition

Customer Facing Message 1

Unable to charge - Charge station not powered

Customer Facing Message 2

Check power source or try a different station

Audiences

customer

Models

Model S 2012-2020;Model X 2015-2020