Alert Details

CC_f019_proxDisconnected

Description

Wall connector proximity line disconnected or vehicle is not providing proximity voltage.

Condition

Proximity line in charge cable has no voltage present, but a vehicle is connected.

Clear Condition

Proximity line in charge cable rises to a valid voltage level.

Potential Impact

Wall connector will not allow charging while the proximity line is broken because it cannot determine if the cable is latched.

Customer Facing Message 1

Unable to charge - Vehicle connection issue

Customer Facing Message 2

Insert charge handle fully into charge port

Audiences

customer;service-fix

Models

Model S 2012-2020;Model X 2015-2020