Alert Details

CC_a005_groundedNeutral

Description

Neutral conductor is grounded on vehicle side.

Condition

Neutral conductor impedance to ground on vehicle side is less than 2 Ohms with contactors open.

Clear Condition

Neutral conductor impedance to ground on vehicle side is greater than 2 Ohms with contactors open.

Potential Impact

Wall connector will not allow charging if there is a short between neutral and protective earth when a vehicle is connected before closing contactors.

Customer Facing Message 1

Unable to charge - Wall Connector GFCI tripped

Customer Facing Message 2

Disconnect and retry or use different equipment

Audiences

customer;service

Models

Cybertruck;Model 3 2017-2023;Model 3 2024+;Model S 2021+;Model X 2021+;Model Y;Model Y 2025+