Alert Details

CC_a002_gndMonIntrptLoadSide

Description

Vehicle-side protective earth is disconnected from wall connector.

Condition

Vehicle-side protective earth is disconnected or high impedance.

Clear Condition

Vehicle-side protective earth is connected.

Potential Impact

Wall connector will not allow charging until vehicle-side protective earth is connected.

Customer Facing Message 1

Unable to charge - Insufficient grounding

Customer Facing Message 2

Disconnect and retry or use different equipment

Audiences

customer;service-fix

Models

Cybertruck;Model 3 2017-2023;Model 3 2024+;Model S 2021+;Model X 2021+;Model Y;Model Y 2025+