MyTeslaMate
APP family

APP_w397_apFeatDisabledPermanent

Autopilot / Active Safety features unavailable

What does the APP_w397_apFeatDisabledPermanent alert mean?

User notification that Autopilot features are not available, and will not become available again until the underlying hardware issue is resolved. The payload signal(s) indicate the specific condition(s) affecting Autopilot functionality.

What you'll see in your Tesla

  • Autopilot / Active Safety features unavailable
  • Autopilot computer requires service

What triggers it

One or more condition(s) affecting Autopilot functionality have been detected. Alert log signal data should provide more information on the specific condition(s) detected.

When it clears

Underlying hardware issue is resolved.

Potential impact

Autopilot features, including Autosteer, are unavailable, as they may not function as expected.

Affected models

Cybertruck Model 3 2017-2023 Model 3 2024+ Model S 2012-2020 Model S 2021+ Model X 2015-2020 Model X 2021+ Model Y Model Y 2025+

Track your Tesla's alerts automatically

Alerts like this reach MyTeslaMate through your car's Tesla telemetry API. MyTeslaMate logs every alert your Tesla reports and turns it into readable history and real-time notifications — hosted TeslaMate with no server to run.